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Courageous countdown: No. 8

Beech Grove, IN, Letter Carrier JoShana Williams

Link is looking back at the year in “Heroes’ Corner” with a countdown of the 10 most-viewed articles.

Coming in at No. 8 is A faint plea,” the story of JoShana Williams.

The letter carrier was delivering mail to a customer last winter in Beech Grove, IN, when she noticed the main door was slightly ajar — despite the frigid weather.

After hearing an unusual noise inside the house, she heard “Help me” repeated in a faint voice.

Williams opened the storm door and found the customer, 93, lying on the floor and unable to move.

The postal employee called 911, and paramedics transported the woman to a hospital, where she was treated for a broken hip and collar bone.

If you know of heroic colleagues like Williams, the Postal Service wants to know about them, too.

Employees recognized through the Postmaster General Heroes’ Program must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Postal Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes’ Corner” column.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

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