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Courageous countdown: No. 9

Watertown, MA, Letter Carrier Danita Brooks-Poindexter

Link is looking back at the year in “Heroes’ Corner” with a countdown of the 10 most-viewed articles.

Coming in at No. 9 is Alarm reaction,” the story of Danita Brooks-Poindexter.

The letter carrier was delivering mail in Watertown, MA, when she spotted smoke and flames at a house.

As a bystander called 911, Brooks-Poindexter rushed toward the burning home and knocked on a door. She ensured that the six residents were safely evacuated, then she informed neighbors of the blaze.

The multi-alarm fire had started on the ground floor and quickly spread to the attic.

“They’re senior citizens, and I just wanted to make sure they’re out of the house because the door was closed and their car was home,” Brooks-Poindexter told WCVB Boston.

Other local TV stations covered her efforts and captured aerial footage of the flames. Firefighters praised the postal employee’s quick response.

If you know of heroic colleagues like Brooks-Poindexter, the Postal Service wants to know about them, too.

Employees recognized through the Postmaster General Heroes’ Program must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Postal Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes’ Corner” column.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

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