USPS employees should ensure their self-service profile is set up on PostalEASE — the platform used to make changes to benefits during open season.
Employees will need to have a personal identification number (PIN) and multifactor authentication set up before they can make any changes.
A PIN can be reset by calling the Human Resources Shared Service Center’s interactive voice response system at 877-477-3273 and selecting Option 1. The PIN will be mailed to the employee via First-Class Mail.
Employees can also reset a PIN through the self-service PIN reset application on LiteBlue. That link can be found under the “Employee Apps” heading after signing in using multifactor authentication.