Rural Carrier Margaret Ward was recently making deliveries in Church Hill, TN, when she caught sight of an 85-year-old customer lying in a driveway and waving for help.
The woman did not want Ward to call 911 at first; she just wanted help getting up.
Ward persuaded the customer to remain still, placed a pillow under her head and asked whom she could contact for her. The woman suggested a neighbor who could reach her son.
Ward called 911, spoke with the neighbor and tried to keep the customer calm until the ambulance arrived.
A paramedic asked Ward if she was a nurse.
“I’m the mail lady,” she responded.
It turned out that the woman had broken her hip.
The customer was taken to a hospital, where she remained for several weeks.