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Service performance

USPS launches online dashboard

The data on the new dashboard is based on scans of mail and packages when they enter the network, during processing and during delivery.

The Postal Service has launched a service performance dashboard, one of the operational reforms included in the Postal Service Reform Act.

After prompting users to enter only a ZIP Code, the website provides customers with a variety of useful information, including the percentage of on-time delivery for specific mail and shipping products in each USPS district.

This data, updated weekly, is based on scans collected when mail enters the network, during processing and at the point of delivery.

The dashboard is available online.

One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to ultimately deliver at least 95 percent of all mail and shipping products on time. The organization considers this new dashboard to be an important milestone toward that goal.

The May 19 news release has additional information.