Letter Carrier Kaitlyn Bocker was recently delivering mail in Rouses Point, NY, when she heard an older customer yelling for help inside his residence.
Bocker rushed to aid the man, who had tripped over his dog and fallen down a stairway.
The Postal Service employee immediately called 911 and comforted the customer until emergency responders arrived.
“Kaitlyn is a very kind carrier and always willing to help those in need,” said Rouses Point Postmaster Annie Parrotte.
The man recovered from the incident.