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Woodridge, IL, Letter Carrier Kimberly Gillis

Woodridge, IL, Letter Carrier Kimberly Gillis was recently making deliveries when she grew concerned about a 95-year-old customer whose mail and newspapers were piling up.

Gillis alerted neighbors, one of whom had a key to the woman’s home, and they soon found her stranded on the floor of her bedroom, where she’d fallen several days earlier.

The customer was taken to a rehabilitation facility to recover from the incident.

“From the heart, I just knew something was wrong. I knew I had to let someone know that something was wrong,” Gillis later told WLS-TV, Chicago’s ABC affiliate. “I’m glad I was there to say something and I noticed.”

“We’re grateful to have her,” said neighbor Jean Esler. “I told her she can never leave us.”

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