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A mother’s touch

Conversation leads to $75,000 shipping deal

Glee Tompkins, a general clerk at the Seattle Network Distribution Center, helped bring in nearly $75,000 for the Postal Service.

A sales lead from an employee in Washington state has resulted in a shipping deal worth almost $75,000 for the Postal Service.

Glee Tompkins, a general clerk at the Seattle Network Distribution Center, was listening to her son express frustration with the delivery service used by the company he works for. She suggested USPS as an option.

After reaching out to the local Post Office, Tompkins submitted a lead.

A USPS sales representative followed up with the company and closed a shipping deal worth $74,620 in new estimated annualized revenue for the Postal Service.

“This is such a great example of looking outside your work life to see how USPS can benefit our community,” said Janella Herron, a customer relations manager for Washington District.

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together slide under the “USPS employee resources” tab. Non-ACE users on mobile devices must log in to LiteBlue before they can go to the LEADing Together page.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the Employee Lead Entry site if an activity requires sales assistance or has resulted in a sale.

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.