Retail associates Catherine Rivera and Kiel Stewart were recently on duty in Geneva, NY, when they grew concerned about a customer who seemed disoriented.
The postal employees called 911 and kept an eye on the woman until emergency responders arrived and took her to a hospital.
The customer’s daughter later told Postmaster Vernon Ficcaglia her mom had suffered a stroke.
She praised the employees’ “perfect timing,” explaining that any further delay in treatment could have led to a worse outcome.
“Catherine and Kiel did everything right and acted quickly,” Ficcaglia said. “They went above and beyond and saved a life.”