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Taking the lead

PMG asks employees to submit sales tips

A recent mailing to Postal Service employees included a card that can be referenced when talking with potential small-business customers about the services offered by USPS.

Postmaster General Louis DeJoy is encouraging all employees to participate in the revamped USPS lead generation program.

Called LEADing Together, the new program combines the Business Connect, Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead programs into one, using a common portal for employees to enter customer information.

It’s “now easier for any employee — in any sector of the Postal Service — to support the nation’s small businesses,” DeJoy wrote in a letter mailed this month to postal employees’ homes.

“We offer a wide diversity of products and services for businesses of all sizes, from micro to large — and we can continue to leverage the United States Postal Service network to better meet customer needs. This is particularly true in support of our small-business customers,” he wrote.

While on the clock, employees should talk to small businesses about USPS services and ask if they can have a salesperson contact them to talk about the details, Sheila Holman, the Postal Service’s marketing vice president, wrote in a letter that accompanies the one from DeJoy.

“If the customer approves, employees can submit a lead through the LEADing Together portal,” Holman wrote.

In addition to entering leads, the new portal gives employees access to previously submitted leads as they progress through the sales process.

The LEADing Together portal can be accessed in multiple locations:

For carriers and other employees using a mobile delivery device (MDD scanner): While on street mode, use option “U.”

For those with ACE access: On the main Blue page, select the LEADing Together link under the “Featured Topics” section or through the Connecting with Customers Blue page.

For non-ACE users: On the LiteBlue login page, click on the LEADing Together slide under the “USPS employee resources” tab. Non-ACE users on mobile devices must log in to LiteBlue before they can go to the LEADing Together page.

For C360 users: Access the LEADing Together site through the platform under the “my tools” section.

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.