The Postal Service has redesigned the IT Self Help/Service Now portal to provide users with quick, step-by-step information on how to resolve software, operating system, technology and application issues.
The updated portal separates the IT service catalog into four sections:
• Resolve: where users can create tickets to fix issues, including problems involving desk phones, printers and Microsoft Office software.
• Request: where users can ask for reports, services, application access and other digital items.
• Shop: where users can submit requests for phones, tablets, computers and other items.
• Links: provides access to applications, department homepages and downloadable resources.
The redesign also includes a featured articles section that provides instructions on how to resolve printer errors, slow internet performance and other common issues.