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Lookout ladies

Murray, UT, Retail Associate Stephanie Tait, left, and Customer Services Manager Jenifer Bertolina-Teper

Do you know colleagues like Stephanie Tait and Jenifer Bertolina-Teper, who took decisive action in Murray, UT, to help an 86-year-old customer who had been scammed out of over $100,000?

We want to know about them, too.

USPS is seeking nominees for the Postmaster General Heroes’ Program, which honors employees who go above and beyond the call of duty.

The program is based on a simple idea: Postal Service employees know the habits of their customers and the rhythms of their communities, and are often the first to notify emergency personnel when something is wrong.

Employees must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes’ Corner” column. Additionally, a heroes’ wall at USPS headquarters in Washington, DC, displays stories and photos.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

To download or print the form, go to, where you’ll also find the “Heroes’ Corner” archives.

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