Dashawn Spratley, a city carrier assistant, was recently making deliveries in a Port St. Lucie, FL, neighborhood when he heard a customer screaming for help in her driveway.
Spratley rushed to aid the woman, who had encountered a snake and fallen, fracturing her arm.
The Postal Service employee safely redirected the snake, called 911 and comforted the customer until paramedics arrived.
The woman, who had been out of sight behind a car in the driveway when the incident occurred, later contacted USPS to express her gratitude for Spratley’s actions.