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New supervisor excels in positive environment

Joshua Snow, a Lexington, KY, customer services supervisor, began his postal career as a city carrier assistant in 2017.

When career opportunities knock, Joshua Snow answers.

Snow is a customer services supervisor in Lexington, KY, where he began his postal career as a city carrier assistant in 2017.

“I have only been at USPS for five years, but I knew what I wanted to do and I kind of knew I could do it, so when I was given the opportunity, I ran with it,” he said.

Before the Postal Service, Snow worked in the restaurant and bar service industry. He was looking for a career change when a couple of his friends who worked for USPS told him about job opportunities.

Snow carried mail for almost a year, then began training in the 204B supervisor program. He spent 18 months on a detail assignment before being promoted to his current position in 2020.

“I have had so much help and great advice from mentors along the way. It helped to have people believe in me,” he said.

Snow is part of the Postal Service’s broader focus on stabilizing its workforce, a central tenet of Delivering for America, the 10-year plan to modernize the organization.

During the past year alone, USPS has converted nearly 63,000 workers with precareer jobs into career employees.

Snow credits his previous work experience with helping his management style.

“I know what carrying is like. Carriers are doing the hard work. They are the face and the feet out there. They do everything and I let them know that,” he said.

Lexington Postmaster Barbara Cardoza said Snow is a good example of the importance of investing in employees.

“He is an excellent role model for new supervisors. He has eagerness to learn and true interest in development,” she said.