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The right call

One tip leads to two big deals

Damian Sandoval Jr., an acting customer services supervisor, used the Submit a Lead program to help generate new revenue for USPS.

A lead from an employee in California 4 District has resulted in two deals worth more than $41 million combined for the Postal Service.

Damian Sandoval Jr., who works at the Chino Main Post Office as an acting customer services supervisor, received a call from a customer on his former route. Rather than passing the call on, he went to visit the customer.

Sandoval learned that the customer had taken on a large fulfillment contract and needed a reliable and affordable shipping option.

He submitted the customer’s information through Submit a Lead, a program for employees who are not eligible to participate in the Postal Service’s other lead-generation programs.

David Luu, a senior territory representative, and Jeff Ostendorf, a business alliance specialist, followed up with the customer and closed two shipping deals worth $41.4 million in new estimated annualized revenue.

Sales generated from the Submit a Lead program are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Damian’s actions and lead submissions prove that almost any customer interaction can be beneficial for both the customer and the USPS,” said Dorothy Muir, a small-business specialist at USPS headquarters in Washington, DC. “He puts his customers first.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Submit a Lead and the other employee lead programs: Business Connect, Clerks Care, Customer Connect, Mail Handlers and Rural Reach.