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The right call

Employee’s tip leads to mail deal

Doug French, Pennsylvania 1 District’s acting marketing manager, used the Submit a Lead program to help generate new revenue for USPS.

A lead from an employee in Pennsylvania 1 District has resulted in a deal worth more than $73,000 for the Postal Service.

When Acting District Marketing Manager Doug French answered a customer’s phone call about how to prepare a first-class mailing, he realized it might qualify for a special rate because of the volume.

He submitted the customer’s information through Submit a Lead, a program for employees who are not eligible to participate in the Postal Service’s other lead-generation programs.

Richard Kaminski, a field sales representative, followed up with the customer and closed a deal worth $73,500 in new estimated annualized revenue.

Sales generated from Clerks Care leads count toward the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Doug is leading his team by example by spotting ways to help customers,” said Lou DeRienzo, senior small-business program specialist at USPS headquarters in Washington, DC. “Anytime a customer has questions, that’s an opportunity to pass on information to the Sales team through one of the employee lead programs.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.