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Action figure

Employee’s tip leads to shipping deal

George Weaver, a Santa Ana, CA, customer services supervisor, used the Business Connect program to generate new revenue for USPS.

A California customer services supervisor’s lead has resulted in a shipping deal worth more than $20,000 for the Postal Service.

George Weaver was serving customers at the Santa Ana Post Office when the co-owner of a company that makes anime and gaming action figures approached him about shipping options.

Weaver submitted a lead through the Business Connect program, which allows postmasters, managers and supervisors to initiate discussions with customers about USPS products and services.

Martin Espinoza, a business lead development specialist, followed up with the customer and closed a shipping deal worth $20,292 in new estimated annualized revenue for the Postal Service.

Sales generated from Business Connect leads count toward the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“The customer had been unhappy with what he was getting from a competitor,” said Dorothy Muir, small-business sales specialist at USPS headquarters in Washington, DC. “George quickly understood that and made sure the customer learned of the options and services USPS provides.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Business Connect and the other employee lead programs: Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.