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Courageous countdown: No. 4

Broadlands, IL, Rural Carrier Penny Clem

Link is looking back at the year in “Heroes’ Corner” with a countdown of the 10 most-viewed articles.

Coming in at No. 4 is “Brown down,” the story of Penny Clem.

The rural carrier was delivering mail on a summer day in tiny Broadlands, IL, when she spotted a UPS truck that had overturned on a remote gravel road.

Clem immediately stopped to aid the driver, who had crawled out of the vehicle through the shattered windshield.

The Postal Service employee called 911, shaded the woman, gave her water, contacted UPS and comforted her until emergency responders arrived.

The grateful driver, who did not sustain serious injuries, later contacted the local Post Office to acknowledge Clem’s help.

If you know of heroic colleagues like Clem, the Postal Service wants to know about them, too.

Employees recognized through the Postmaster General Heroes’ Program must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Postal Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes’ Corner” column.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

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