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Opportunity spotter

Postmaster’s tip brings in $12.4M

Grand Prairie, TX, Postmaster Roy Russell used the Business Connect program to generate new revenue for USPS.

A Postal Service employee’s conversation with a business customer has led to a shipping deal worth nearly $12.4 million for the organization.

After talking with the customer, who sells products through various websites, Grand Prairie, TX, Postmaster Roy Russell submitted a lead through Business Connect.

This program allows Postmasters, managers and customer services supervisors to initiate discussions with customers about USPS products and services.

Jenny Yoo, a Texas 1 District business development specialist; Sharon Tran, a field sales representative; and Royce Phillips, a business alliances manager, followed up with the customer.

They closed a shipping deal worth $12,353,625 in new estimated annualized revenue for the Postal Service.

The Postal Service has designated August as Business Connect Month. Sales generated from Business Connect leads will count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Roy is stellar example of a Postmaster who takes the time to talk with his customers and spot opportunities where USPS can help them,’” said Dorothy Muir, small-business sales program specialist at the organization’s headquarters in Washington, DC. “His customer is now getting better service and saving money, while boosting the Postal Service’s bottom line.”

The Postal Service is encouraging as many workers as possible to submit at least one lead through any of its six employee lead programs by Sept. 30.

The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report. Additionally, the team is publishing a weekly Business Connect Month report in August that shows how districts are meeting their targets for the program.

The Small Business and Lead Generation Programs Blue page has more information about Business Connect and the other employee lead programs: Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.