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Improving service

PMG updates employees in new video

USPS has steadily improved its service performance in recent months, Postmaster General Louis DeJoy reports in his latest all-employee video message.

The organization is achieving close to or better than 90 percent on-time delivery in First-Class Mail and Marketing Mail, and greater than 90 percent for first-class packages and Priority Mail.

“This is the result of better adherence to schedules and processes, shifting of our long-distance transportation from air to trucks, and having more employee availability,” says DeJoy, who also thanks employees for helping USPS to improve.

The Postmaster General also provides updates on Delivering for America, the organization’s new 10-year plan, and the response to the coronavirus pandemic.

The video, released June 24, is available on Link and other postal websites and will be shown to employees throughout the organization this week and next.