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Shipping boost

Employee’s tip leads to new revenue

DE-PA 2 District Manager Gary Vaccarella presents a certificate of appreciation to James McCollum, a Fort Washington, PA, retail associate who used the Clerks Care program to generate new revenue for USPS.

A lead from a Pennsylvania employee has resulted in a shipping deal worth more than $2.8 million for the Postal Service.

James McCollum, a retail associate at the Fort Washington Post Office, served a business customer who was looking to save money on shipping.

McCollum submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips.

Mark Ferretti, a DE-PA 2 District business development specialist, along with Tim Summers and Michael Rice, both senior sales executives, followed up with the customer.

They closed a shipping deal for $2.8 million in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“James has been with USPS for more than 40 years, and he knows how to help his customers,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “And sometimes that help leads to a big boost in revenue for the Postal Service.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.