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Employee’s tip leads to shipping deal

Demonda Cleaver, a Dallas retail associate, used the Clerks Care program to generate new revenue for USPS.

A lead from a Texas employee has resulted in a shipping deal worth more than $123,000 for the Postal Service.

Demonda Cleaver, a retail associate at the Bent Tree Post Office in Dallas, served a business customer who was looking to save money on shipping.

She submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips.

Anthony Sanchez, a Dallas District business development specialist, and James Allen, a field sales representative, followed up with the customer.

They closed a shipping deal for $123,025 in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Demonda talked with her customers while serving them at her window,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “As a result, she was able to spot opportunities to help them save money while bringing in new revenue for the Postal Service.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.