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Quality tips

Supervisor’s leads bring big deals

Timothy Rose, a Northport, AL, customer services supervisor, used the Submit a Lead program to generate new revenue for USPS.

Two leads from a customer services supervisor have resulted in deals totaling almost $188,000 for the Postal Service.

Timothy Rose, of Northport, AL, passed along the tips through Submit a Lead, a program for employees who are not eligible to participate in the organization’s other lead-generation programs.

His first tip was about a customer that develops and ships electronic components.

Shanek Madison, an Alabama District business development specialist, and Priscilla Heffernan, a field sales representative, followed up with the customer and closed a shipping deal for $98,033 in new estimated annualized revenue for the Postal Service.

Rose’s second tip was about a customer that distributes chemical products for the health care industry.

Madison and Christopher Ritchey, a senior sales executive, followed up with the customer and closed a shipping deal for $89,600 in new estimated annualized revenue.

The combined $187,633 total counts toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Timothy’s high-quality leads ended up paying big dividends for USPS,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “If you have a lead, don’t hesitate to submit it. Your tip could end up making a huge difference for a customer.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.