A snapshot of Postal Service scanning data shows the national rating was 96.09 percent during the week ending Jan. 15, down almost half a percentage point from one week earlier.
The data was collected Jan. 20.
Western Pacific led the four areas with a rating of 96.96 percent, while Atlantic ranked fourth with a 94.96 percent rating.
Among the 67 districts, Western Pennsylvania, part of Atlantic Area, ranked first with a 98.02 percent rating, while Philadelphia Metro, also part of Atlantic Area, ranked last with an 85.3 percent rating.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”
Postal Bulletin. Postal Bulletin’s Jan. 14 edition features an overview of this year’s USPS mailing promotions for business customers, along with the latest updates to the organization’s policies, procedures and forms.
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