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Autumn achievements

Remembering 2020’s top stories

Joanna Brown, an Alexandria, VA, letter carrier, scans holiday packages this month.

The Postal Service was as busy as ever as 2020 drew to a close.

More than 155 million people voted in the general election in the fall, including many whose ballots were accepted, processed and delivered by USPS employees.

“I want to thank you for your commitment to our mission of service and for bringing integrity, purpose and precision to everything you do,” Postmaster General Louis DeJoy told employees in a thank-you video message.

In November, USPS released its fiscal year 2020 (Oct. 1, 2019-Sept. 30, 2020) financial report, including $73.1 billion in operating revenue and $82.2 billion in operating expenses, which left the organization with a net loss of $9.2 billion.

The Postal Service also made several leadership announcements, including multiple promotions and a series of functional alignments, as well as a transition for David E. Williams, chief logistics and processing operations officer, who said he intends to retire next year.

The October-December time frame also brought the release of the year’s final stamp: Drug Free USA, which DeJoy, Chief Postal Inspector Gary Barksdale and others dedicated at the U.S. Drug Enforcement Administration headquarters in Arlington, VA.

The year ended as it always does, with employees across the nation working hard to deliver holiday mail and packages, including many gifts for customers who held virtual get-togethers instead of opening presents in person, due to the pandemic.

“This is our time to shine,” said David Kennedy, a Fort Myers, FL, retail associate. “The days are long, but so fulfilling. To be a part of binding the country together during this pandemic gives me a huge sense of pride.”