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Courageous countdown: No. 5

Napoleon, OH, Letter Carrier Joseph Kepling

Link is looking back at the year in “Heroes’ Corner” with a countdown of the five most-viewed articles.

Coming in at No. 5 is “Door to floor,” the story of Joseph Kepling.

When the Napoleon, OH, letter carrier grew concerned about an 87-year-old customer whose front door was open with a dead kitten nearby, he alerted his supervisor.

Emergency responders summoned to the scene found that the woman, who was known for regularly riding her bicycle around the neighborhood, had been stranded inside her home for several days after falling and breaking her hip.

“If not noticed by Joe, who knows how this would have turned out for her,” said local Customer Services Supervisor Chris George. “Carriers are so much more than just a person who brings the mail.”

If you know of heroic colleagues like Kepling, the Postal Service wants to know about them, too.

Employees recognized through the Postmaster General Heroes’ Program must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes’ Corner” column. Additionally, a heroes’ wall at USPS headquarters in Washington, DC, displays stories and photos.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

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