A snapshot of Postal Service scanning data shows the national rating was 96.9 percent during the week ending Sept. 18, down almost three-tenths of a point from one week earlier.
The data was collected Sept. 23.
Western-Pacific led the four areas with a rating of 97.25 percent, followed by Central (97.09 percent), Atlantic (96.88 percent) and Southern (96.43 percent).
Among the 67 districts, Dakotas, part of Western-Pacific Area, ranked first with a rating of 98.76 percent, while Mississippi, part of Southern Area, ranked last with a 92.55 percent rating.
The districts’ biggest gainer was Colorado/Wyoming with 96.8 percent, a 3.87 percent score change. Mississippi’s rating represented a 3.65 percent score decline, the biggest loss.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”
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