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It’s personal

Ft. Myers, FL, Letter Carrier Ann Gould

Ann Gould knows how much her customers count on her.

“As my community’s mail person, I am like their family,” says Gould, a Ft. Myers, FL, letter carrier with 39 years of experience. “I am here to help them with concerns, questions and anything else they may need.”

USPS wants all employees to take this approach to customer relations.

By providing the public with excellent service, the organization aims to boost loyalty, drive revenue and become more financially sustainable.

To help employees, the Postal Service provides these tips:

• Keep it courteous. You might be the brightest part of a customer’s day — especially during challenging times.

• Take care. When handling packages, take extra steps to protect customers’ items.

Be sure to take care of yourself, too, by following the Postal Service’s safety protocols, particularly during the coronavirus pandemic.

Remember: USPS employees are essential workers — and the public is counting on you to deliver medicine, supplies and other necessities.

• Be accurate. Strive to deliver timely, accurate service.

For example, scan mail and packages at the actual delivery time so customers can receive timely updates on the whereabouts of their items.

As Gould says, it all comes down to treating customers the way you would want to be treated.

“It is a pleasure to be a member of this family, working to keep my community connected throughout the years,” she says.

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