Letter Carrier Michael Sorum was delivering mail on a difficult day in February in Fargo, ND.
There were blizzard conditions and subzero temperatures, and when Sorum encountered an older woman with an unzipped coat and no gloves who was wandering outside an apartment building, he feared she was in imminent danger.
The woman was disoriented and didn’t know her name or where she was, so Sorum immediately called 911 and sheltered her in his postal vehicle.
Emergency responders soon arrived to provide further assistance.