USPS is working with the Federal Bureau of Investigation to offer fingerprinting services at more Post Offices across the nation.
The fingerprinting program, which launched in 2018 at two offices in Washington, DC, is now available at more than 80 locations nationwide and has generated approximately $1 million in revenue.
“This is an amazing accomplishment and opportunity for USPS,” said Heather Dyer, the Postal Service’s digital integration manager.
The program allows participating Post Offices to provide fingerprinting services to customers applying for an identity history summary check (IdHSC), which is required for adoptions, visas and other purposes.
After USPS takes a customer’s fingerprints, the information is sent to the FBI for processing.
“It allows our customers a wide variety of services,” said William Mellon, a retail associate at the Bryn Mawr, PA, Post Office, which also handles passport applications for customers.
“I receive so much positive feedback on how convenient it is to have these services in one place. Increasing our services and, hence, revenue is a great direction for the Postal Service to take,” Mellon said.
USPS plans to continue expanding the fingerprinting program. Post Offices that offer passport services are usually a good fit, according to Dyer.
“Those offices are already used to reviewing customers’ information, so we work closely with the area marketing managers and retail operations on site selections,” she said.
Meanwhile, the Postal Service is looking to offer similar services for other government agencies, aiming to leverage its retail network and trusted reputation.
“Our trusted brand, vast retail network and employee population are second to none. With this, we look forward to expanding beyond passports and fingerprinting to offer new services that exceed our customers’ evolving needs,” Dyer said.
