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Fraud freeze

Idaho Falls, ID, Retail Associate Troy Wiseman

Retail Associate Troy Wiseman was recently on duty at the Idaho Falls, ID, Post Office when an older customer purchased two money orders totaling $900.

The customer needed help filling out a Priority Mail Express label but asked Wiseman to leave the “pay to” lines blank on the money orders.

Worried about potential fraud, Wiseman alerted Customer Services Supervisor Mike Fugh after the customer left.

Fugh contacted the Postal Inspection Service, which conducted an investigation and returned the money orders to the customer, who was grateful for Wiseman’s concern.

“Troy does a great job at the window and is always looking out for the elderly so they don’t get scammed,” Fugh said.

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