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Connecting customers

USPS to celebrate carriers for sales leads

Customer Connect Day will honor letter carriers like Monica Baechle, who recently submitted a sales lead that generated more than $162,500 in new estimated annualized revenue for USPS.

Customer Connect Day, an annual celebration of the USPS employee lead-sharing program, is Nov. 17.

The Postal Service offers this recognition each year to thank letter carriers for their participation and to encourage them to continue submitting new leads.

In fiscal 2019 (Oct. 1, 2018-Sept. 30, 2019), the Customer Connect program generated more than $184 million in new estimated annualized revenue. Since the program’s inception in 2003, Customer Connect has brought in more than $2.8 billion and could surpass the $3 billion mark by the end of this fiscal year.

“We can’t say enough about the great work our letter carriers do every day,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “Customer Connect Day is a great way for us to say thanks and let them know just how important they are to our organization.”

Districts are planning office celebrations, and managers are giving special stand-up talks to thank carriers for their efforts. Because Customer Connect Day falls on a Sunday this year, most recognition activities will take place before Nov. 17.

The Sales Blue page has more information about Customer Connect and other sales leads programs.

One carrier who has contributed to Customer Connect is Monica Baechle of Willowick, OH.

When a customer complained to Baechle about her shipping costs with a competitor, the carrier offered to have a Postal Service representative contact the customer. Her lead generated more than $162,500 in new estimated annualized revenue.

“I’m always looking for new revenue,” Baechle said. “Part of providing good service to our customers is also helping them save money and grow their business.”

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