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Tool helps customers schedule appointments

Woman holds passport
The Retail Customer Appointment Scheduler helps USPS better serve passport customers.

USPS wants employees to remember the Retail Customer Appointment Scheduler tool is available to help users schedule first-time passport application appointments online.

Customers can use a computer or mobile device to go to and schedule a first-time appointment for a passport book, a passport card or both.

The tool, also known as the RCAS, guides users through four easy steps, allowing them to choose a day, location and time, and to provide their details.

The tool will display available appointment times for participating Post Offices that offer passport appointment services within a selected radius. Users will receive notifications of their scheduled appointment.

Customers who are renewing a passport must do so by mail and don’t need to make an appointment. These customers should take their documents and payment to the nearest Post Office and mail everything to the U.S. State Department using Priority Mail or Priority Mail Express service.

The tool is part of the Postal Service’s efforts to better serve passport customers, an important part of the organization’s efforts to grow revenue.

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