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Solving problems

On the Job: Supervisor does what’s needed

Madison, WI, Customer Services Supervisor Warren Berg works to get all of his office’s mail and packages delivered, no matter what it takes.

My name is Warren Berg, and I’m a customer services supervisor in Madison, WI. Much of my job revolves around filling in reports and making sure everything is done in order to get the mail out the door.

As part of my duties, I try to reduce spending, match work hours to the workload and help carriers make their deliveries. I also do a lot of problem solving when issues arise, which is often on a daily basis. But sometimes I have to solve a large problem.

An example of this took place in mid-June. We had a day where we had more mail than usual and not enough people to handle it, so I ended up delivering it, just like a carrier — which I was at one point in my Postal Service career, so it was like riding a bike. Situations like that happen rarely, though.

I joined the Postal Service nearly 13 years ago, starting as a transitional employee delivering mail in Waukesha, WI. I worked my way up the ranks as a city carrier assistant, regular letter carrier and then as an acting supervisor before coming to Madison in 2016.

I’ve been married for a year and a half and I have a 17-year-old stepdaughter.

When I’m not at work, you’ll find me outdoors, either fishing or hunting. I have a 16-foot Tracker boat, which I use to fish for whatever’s biting on Lake Wisconsin. I also hunt anything, including alligators in Florida and red deer in New Zealand.

I appreciate the stability that the Postal Service offers. We are all working toward the same goal, all doing different pieces of the puzzle, which is to get the mail out to the customers.

“On the Job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.

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