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Answering the call

Smiling postal worker stands next to delivery vehicle
The Postmaster General Heroes’ Program recently honored Danbury, CT, City Carrier Assistant Daniel Virgilio, who performed CPR on a customer who was facedown in the mud, unresponsive and not breathing.

USPS is seeking nominees for the Postmaster General Heroes’ Program, which honors employees who go above and beyond the call of duty.

The program is based on a simple idea: Postal Service employees know the habits of their customers and the rhythms of their communities, and are often the first to notify emergency personnel when something is wrong.

This year, employees have been honored for performing CPR on customers experiencing medical emergencies, spotting fires and reporting gas leaks.

Employees must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Megan J. Brennan.

Honorees are also featured in Link’s “Heroes’ Corner” column. Additionally, a heroes’ wall at USPS headquarters in Washington, DC, displays stories and photos, which are updated monthly.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

To download or print the form, go to, where you’ll also find the “Heroes’ Corner” archives.

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