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On the Job: Engaging with small businesses

Small-Business Director Mary Anderson
Small-Business Director Mary Anderson helps USPS serve the nation’s 28 million small businesses.

My name is Mary Anderson, and I’m the Postal Service’s small-business director. I help the organization serve the nation’s 28 million small businesses, ensuring they have excellent experiences when they interact with us.

I work at USPS headquarters in Washington, DC, where I manage a team of marketers, sales support staff, business development specialists and analysts.

A cornerstone of our department is our employee lead programs. I’m so proud that we’ve been able to harness the power of our more than 500,000 frontline employees and their ability to engage with thousands of small businesses every day. Those interactions drive hundreds of millions of dollars in revenue annually.

What I’m most impressed with is how we’ve evolved to become a more customer-centric organization. We understand that we have to compete every day to attract and retain our customers.

I’ve worked for more than 20 years in the logistics industry, but the Postal Service has offered me a chance to excel. During my early years at USPS, I was able to flex my marketing, analytical and creative skills by piloting and developing new products as part of the Innovations team.

Now I’m able to engage with small businesses to truly make a positive impact in their operations.

I have been with the Postal Service for 13 years, starting as Greensboro District’s sales manager.

I’m happily married to a wonderful man. I have a large family, two brothers and three sisters, as well as many nieces, nephews and cousins. We’re all very close. I love cooking and spending time with them.

The Postal Service is amazing organization and it is truly an honor to work here.

“On the Job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.

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