My name is Paul Baker, and I’m the mailing standards specialist for Rio Grande District. I help businesses understand what’s acceptable to mail, which allows them to better target their customers.
I also help design mailpieces and assist mailers with submitting their postal statements electronically to business mail entry units. Additionally, I help customers understand Intelligent Mail barcodes and small-business mailings.
On a typical day, I assist about 40 customers, mostly through emails and phone calls. I oversee a team of six mailing requirement clerks who cover almost 600 offices in the district.
My goal is to ensure each customer has a world-class experience. I tell my team that it’s important to have a positive attitude when working with customers. We try to solve their problems and give them the right answer the first time.
When I’m not working, I enjoy spending time with my family, including camping and driving in the Texas hill country. I have a stepson, Jesus, who is a flats sorter clerk at the San Antonio Processing and Distribution Center, and a stepdaughter, Eliza. We also have a 2-year-old granddaughter.
I joined the Postal Service 33 years ago. I previously served as a distribution clerk and mailing requirements clerk before landing my current job a year ago.
This has been a fulfilling career. Moving the mail at reasonable prices is important.
“On the Job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.