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On the Job: Employee helps resolve customers’ issues

Diane Stadem sits at her desk
Diane Stadem, the consumer and industry contact manager for Western Area’s Dakotas District, assists residential and business customers with a variety of mail and delivery issues.

My name is Diane Stadem, and I’m the consumer and industry contact manager for Western Area’s Dakotas District. I assist residential and business customers with any kind of inquiry they have, whether it’s a delivery issue, an issue with a single package, a change-of-address request or something similar.

My goal is to enhance customers’ perceptions of the Postal Service and continue their loyalty to the brand. I try to remind everyone in the district that we’re consumers, too. We all want to be treated the same way, with professionalism and courtesy. It’s important for people to know we care.

I have worked for USPS for 23 years. I was originally hired as a casual carrier. Next, I went to the window and became a retail associate. I then became a Postmaster, a retail specialist and a safety team lead before moving into my current job, which I’ve held for the past five years.

Every position I’ve had at the Postal Service has taught me a little more — and not just about working with the mail. It has been a nice learning curve. I feel blessed to be where I am and to be able to work with postal customers and help grow the organization a little.

I have three daughters — ages 28, 26 and 23 — and two grandsons, both 2-and-a-half years old. The Postal Service runs through my family. My husband is a Postmaster and my dad was a rural carrier for 42 years and 10 months. I have siblings that are mail carriers.

I love taking care of my grandsons, spending time with my family, exercising and doing anything that is creative. I also love to bake.

“On the Job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.

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