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On the Job: Supervisor encourages good service

Alfredo Rodriguez, customer services manager
Alfredo Rodriguez, customer services manager at Port Richmond Station in Staten Island, NY, helps his colleagues serve the public.

My name is Alfredo Rodriguez, and I’m the customer services manager at Port Richmond Station in Staten Island, NY. I help employees provide the best service they can to our customers.

There are only four clerks here, so on a typical day, I help maintain the lobby and also spread a little cheer to customers who wait in line.

I work closely with letter carriers, too, to ensure the right mail and packages get loaded onto the trucks and go to the right places.

Since beginning my career 34 years ago, I’ve worked as a letter carrier, collections driver and utility carrier. I became a supervisor in 1994.

I’ve grown with the job. Based on the most recent Postal Pulse survey, I learned that my employees didn’t feel recognized enough. I now make the effort to let them know how much I value and appreciate them. I greet them each morning and always say “thank you,” which can go a long way.

Things change and you have to adapt and learn new things. It’s what we do.

I’ve been married to my wife, Ann, for 28 years. We have a daughter, Johanna, and a son, Christian, who are both in their 20s.

In my spare time, I enjoy volunteering as a local scoutmaster with Boy Scouts of America. I got started in the organization when Christian was a boy scout, and now we work side by side. He’s my assistant scoutmaster.

USPS has allowed me to put my kids through college and grow. It’s been a wonderful ride.

“On the Job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.

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