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Strako appointment

Exec to serve as chief customer, marketing officer

Chief Customer and Marketing Officer Jacqueline Krage Strako
Chief Customer and Marketing Officer Jacqueline Krage Strako addresses the National Postal Forum in May.

Jacqueline Krage Strako has been named the Postal Service’s chief customer and marketing officer.

Strako, who has served in the role on an acting basis since February, oversees all domestic and international product marketing, development and management.

This includes responsibility for the Customer Relations, Product Innovation, Marketing, Global Business and Sales organizations, as well as the Customer Care Centers and Stamp Services.

“With her deep understanding of the organization, our customers and the marketplace, she has quickly advanced corporate strategy development to improve the customer experience, align the Postal Service’s goals to effectively meet customers’ needs and build a more customer-centric organization in an increasingly digital and rapidly evolving marketplace,” Postmaster General Megan J. Brennan wrote in a memo announcing the appointment last week.

During her 28-year postal career, Strako has held several operations, finance, budget and industrial engineering positions. She most recently served as Great Lakes Area vice president.

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