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Making a difference

Magazine profiles USPS manager

Continuous Improvement Manager Jewelyn Harrington
Continuous Improvement Manager Jewelyn Harrington stands outside USPS headquarters in Washington, DC.

The Postal Service’s continuous improvement manager discusses her career in Woman Engineer magazine’s latest issue.

“I like that USPS strives for operational excellence to service its customers,” Jewelyn Harrington tells the publication.

She explains that her job includes helping the Postal Service to improve its processes and empower its employees to solve problems.

“When I walk into a work unit and witness an employee experimenting with ideas to improve his or her work cell using the systematic approach, I feel as though what we’re pursuing is making a difference,” she says.

Harrington, who appears on the cover of the magazine’s fall edition, is based at USPS headquarters in Washington, DC.

The article explains how the Michigan native’s interest in engineering was sparked at a young age by a General Motors engineer who ran an after-school program.

“I was inspired by her career as an engineer, but also by how her career afforded her to work with the youth of the community to inspire them in their upbringing and career paths,” she says.

Harrington also explains the importance of customer service in her work.

“I’ve developed an outward mindset and always try to imagine myself walking in the shoes of others, especially the customers,” she says.

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