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Lisa Matthews, Knightdale, NC

Smiling postal worker
Knightdale, NC, Rural Carrier Lisa Matthews

Rural Carrier Lisa Matthews was recently delivering mail in Knightdale, NC, when she heard a customer yelling for help.

Matthews discovered that the woman had fallen while walking her dog and was unable to get up.

The customer asked to use Matthews’ phone to call for assistance, and asked her to take the dog inside.

The Postal Service employee then comforted the woman until her husband and her daughter arrived.

The customer later mailed a letter to the local Post Office.

“I do not even know your name,” she wrote. “You stopped to help me when nobody else did. I thank you with all my heart. Being able to use your phone was a miracle from God.”

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