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Service improvements

USPS updates online refunds application

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The Postal Service has updated the refunds application.

The Postal Service has updated its online refunds application to better serve consumers.

Effective Oct. 16, consumers who access the application through can do the following:

  • Submit a maximum of five tracking numbers in one refund request
  • Confirm the address where the refund check should be mailed before submitting a refund request
  • View a confirmation immediately after a request is submitted
  • Receive detailed request information in the application’s history section

The update will also prevent consumers from unintentionally filing refund requests on Certified Mail and Return Receipts before the 10-day waiting period.

These improvements are part of the Postal Service’s efforts to ensure refunds are processed accurately with timely responses and payments to customers.

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