Camp Hill, PA, Letter Carrier Justin Falduts was recently delivering mail to a customer’s home when he heard her screaming for help.
As Falduts called 911, he discovered that the woman’s stair lift had malfunctioned while she was riding it — leaving her dangling precariously from the seat and unable to extricate herself.
The Postal Service employee stabilized the customer and comforted her until emergency responders arrived and rescued her.
Falduts had also summoned paramedics for the woman two years earlier after she was seriously injured in a fall.