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On the job: Acting Organizational Analyst Mark Wahl

USPS employee Mark Wahl
Acting Organizational Development Analyst Mark Wahl, who is based at USPS headquarters in Washington, DC, helps the Postal Service engage its workforce.

I’m an acting organizational development analyst with Employee Engagement at USPS headquarters in Washington, DC.

A lot of people ask me what “engagement” means. Here’s what I tell them: Engagement is not “having” or “doing” — it’s “becoming.” When you’re proud of where you work, when you’re excited to have conversations with customers and co-workers, and when that feeling is part of everything you do, that’s engagement.

I work with a team of six people. My responsibilities include analyzing Postal Pulse employee survey results from all levels of the organization and helping to recognize and praise USPS leaders and teams who see the value of engagement. I also work on Engagement Matters, a program that includes workshops for craft employees.

Previously, I served as a Postmaster in Western Pennsylvania District, where I was chosen as the district’s engagement leader of the year. That’s how I was introduced to all of this. I also served as an engagement ambassador, traveling throughout Eastern Area and around the nation to facilitate training for managers and supervisors.

I also worked in mail processing for 15 years and customer service for 13 years, as well as communications. That’s what makes the Postal Service a great institution: There are so many opportunities.

I just celebrated my 32nd year with USPS. I’m a Navy veteran, so I have 35 years of service altogether.

My wife Maura and I have been happily married for 34 years. We have three children and two grandchildren. In my free time, I like to exercise and spend time with my family. I’m also the chaplain for the Pennsylvania chapter of United Postmasters and Managers of America.

I’m proud to work with the most diverse workforce in the nation. Engagement doesn’t see the differences in each of us; it celebrates and promotes the value each of us bring to work each day and provide services that bind a nation.

“On the job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.

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