Retail Associate Kimberly Barber was on duty recently at the Ashland, OH, Post Office when an older customer requested a money order worth more than $3,000.
As they talked, Barber grew concerned that the woman was being scammed, so she alerted a supervisor.
The customer was advised against sending the money order, and she was also encouraged to contact her bank, because she had divulged account information to a stranger online as part of the suspected scam.
Ashland Postmaster Brian Birchell later praised Barber for “compassion and quick thinking” that saved the customer from financial harm.