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Employee survey to include comment box

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The Postal Pulse employee survey will now feature a comment box.

USPS is giving its employees the last word.

The organization is adding a comment box to its Postal Pulse workplace engagement survey. Employees can use the box to offer feedback in their own words.

“When we talked to employees about the Postal Pulse survey, they overwhelmingly told us they want a comment section,” said Employee Engagement Executive Director Kelvin Williams. “Our message to employees is: You asked, we listened, and the survey changed.”

The comment box will be part of the next survey, which will be conducted from May 1-June 1.

The box will appear at the end of the survey, which will continue to include 12 patented questions from Gallup, the organization that administers the Postal Pulse. These 12 questions address topics such as workplace expectations and recognition, along with an additional question that rates employees’ overall satisfaction with USPS as a place to work.

Individual survey responses will remain confidential. Submitted feedback included in the comment box will be shared with USPS leadership.

“The comment box will augment our current survey process,” Williams said. “This was a frequently requested change that will provide us with valuable verbatim feedback on improving engagement within our organization.”

Employees will receive more information before the survey begins.

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