Eastern Area Operations Manager John Phelan has received the Postal Service’s first National Engagement Leader of the Year Award.
The award honors leaders who foster enthusiasm, involvement and commitment among their employees.
Phelan was recognized for his efforts to create an environment where employees are respected and dedicated to improving customer service.
He mentors employees, recognizes their achievements by writing them letters of congratulations and regularly participates in workplace awards ceremonies.
Additionally, Phelan established a newsletter that highlights employees’ workplace and personal accomplishments.
“Employee engagement is vital to the success of the Postal Service,” PMG Megan J. Brennan said. “We are pleased to recognize John Phelan and all the other honorees who serve as role models for our organization.”
Phelan was one of 11 finalists from the field, USPS headquarters in Washington, DC, and the Postal Inspection Service. The other finalists were:
- William Busarello, customer accounts manager (headquarters)
- Kimberly Cates, deputy managing counsel (St. Louis)
- Joshua Colin, Eastern Area vice president (Pittsburgh)
- Linda DeCarlo, safety manager (headquarters)
- Leonetta Jackson, Information Technology program manager (headquarters)
- Sheila Marano, retail partners and services manager (headquarters)
- Maureen Marion, Corporate Communications manager (Windsor, CT)
- Wesley McClain, senior systems accountant (Eagan, MN)
- Mark Van Wagner, Customer Care Center supervisor (Edison, NJ)
- Judson West, Postal Police division manager (Charlotte, NC)
The awards were presented June 26 during a ceremony at headquarters.
USPS introduced the awards competition last year. Employees also were recognized at the district and area levels.
The Employee Engagement LiteBlue page has more information.
