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Suspicious IT claims

Learn to spot common signs

Woman on phone
Before you share information, make sure you know who you’re speaking to.

Tech support scams are one way hackers infiltrate devices to steal personal information.

This was demonstrated during the Microsoft scam, where hackers called unsuspecting users, asserted a virus was detected on their devices and offered support services. Instead, the hackers obtained credit card information and more.

The CyberSafe at USPS team wants you to recognize these tricks:

• Impersonating information technology (IT) employees: Hackers may impersonate a tech support or IT employee and inform you that your device has an issue that requires you to install or purchase software.

• Deploying pop-ups: These messages may claim a virus is detected on your device and ask you to call a phone number to fix it. Hackers will then instruct you to give them control of your device remotely, allowing them to install harmful malware.

• Requesting payments: Hackers may demand a payment for a bogus warranty or maintenance program and request your credit or debit card information.

Always think carefully before clicking links, opening attachments or providing personal information.

If you suspect your USPS equipment has been compromised, report it to the CyberSecurity Operations Center at

The CyberSafe at USPS sites on Blue and LiteBlue and have additional information.

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