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Betty Stevers, Pembroke, VA

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Pembroke, VA, Rural Carrier Betty Stevers

A malfunctioning medical-alert necklace recently left a postal customer desperate for assistance after she fell at her Pembroke, VA, home.

While delivering mail, Rural Carrier Betty Stevers heard the woman crying out for help as she lay on her front porch.

Stevers called the woman’s daughter and stayed on the scene until she arrived.

The woman could have been stranded for hours, her daughter later told Postmaster Elaine Cook.

“She was so happy Betty came by when she did, and she pointed out how caring and comforting she was to her mom,” Cook said.

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